Gaya APA

Zeithaml, Valarie A, Bitner, Mary Jo, Gremler, Dwayne D. (2009). Services marketing : intergrating customer focus across the firm (Ed. 5). : Mcgraw Hill Company.

Gaya Chicago

Zeithaml, Valarie A, Bitner, Mary Jo, Gremler, Dwayne D. Services marketing : intergrating customer focus across the firm. Ed. 5 : Mcgraw Hill Company, 2009. Text.

Gaya MLA

Zeithaml, Valarie A, Bitner, Mary Jo, Gremler, Dwayne D. Services marketing : intergrating customer focus across the firm. Ed. 5 : Mcgraw Hill Company, 2009. Text.

Gaya Turabian

Zeithaml, Valarie A, Bitner, Mary Jo, Gremler, Dwayne D. Services marketing : intergrating customer focus across the firm. Ed. 5 : Mcgraw Hill Company, 2009. Print.